policy
When you register with us or voluntarily provide information, we may request "personal information." This encompasses data that enables us to identify you personally. The purpose of collecting this information is multifaceted, including, but not limited to, informing you about promotional opportunities, providing event updates, offering services, and enhancing your experience on our website. It's important to note that you have the option to unsubscribe from our email list at any time, should you wish to do so. Your privacy and preferences are of utmost importance to us.
At Latido, we provide a single, reliable shipping service to ensure your orders are delivered promptly. The delivery time may vary based on your location. Our shipping service is designed to bring our exceptional products to your doorstep with care and efficiency. You can expect a timely and dependable delivery experience for all your orders.
To track your order, we will send you a tracking code via email. You can use this code to visit the logistic company’s website. Simply follow these steps:
At Latido , we meticulously craft our products to seamlessly integrate into your life for many years to come. We take immense pride in our products, the materials we use, and our design process. We are fully committed to standing behind our creations.
In the rare event that you encounter any issues with your purchase, we are pleased to offer comprehensive warranty coverage, subject to certain production limitations. Our warranty encompasses repair and maintenance services to ensure your continued satisfaction.
It's important to note that our warranty does not extend to instances where issues arise due to the inherent nature of leather products or external factors beyond our control.
Should you have any inquiries or require further assistance, please do not hesitate to reach out to our dedicated quality control team. We are here to assist you and address any concerns you may have. Your satisfaction remains our top priority.
To facilitate a seamless ordering process, we kindly request full payment at the time of placing your order. We accept the following payment methods for your convenience: Phonepay.
As we do not stock any jackets it allows use to effectively personalize each orders, hence we refrain from taking exchange or returns for orders. Hence, Personalized items are not eligible for exchange unless they are defective or damaged upon receipt.